TERMS AND CONDITIONS:
On acceptance of your order it will be despatched within three days for stock items, please note weekend and bank holidays may vary.
Your order will be processed immediately your order is accepted.
If the product ordered is not in stock we will advise you of a revised delivery date.
As your order is processed immediately your order is accepted if you change your mind and wish to cancel please contact SILKFLOW LTD within eight hours for a full refund.
After this time cancellations will be charged the full amount.
Appointment cancellations of less than 24 hours notice or failure for us to gain access on appointment date and time will incur our hourly rate charge plus Vat.
Please contact SILKFLOW LTD on 01494 436205
If any product is not available we will endeavour to inform you of a revised delivery date or offer you an alternative product. SILKFLOW LTD have the right to withdraw any items on its website at any time, without prior notice.
USE OF SITE
It is your responsibility to keep your password and email address private and protected from anyone else trying to access this site in your name.
We have the right to cancel multiply accounts by the same user.
SILKFLOW LTD does not accept any responsibility or liability of any loss or damage that may occur in connection with this site.
SILKFLOW LTD cannot guarantee suitability of this site with your hardware or operating system.
SILKFLOW LTD is not responsible or liable for any infection or virus from the use of this site.
SILKFLOW LTD uses outside delivery sources so therefore cannot be held responsible for exact delivery dates and times.
If you need to return any product SILKFLOW LTD must be notified within three working days of delivery by email or telephone and returned within 14 days.
SILKFLOW LTD 01494 436205
The product must be returned in a saleable condition and in original packaging.
All return costs are the responsibility of the consumer.
For your guidance we strongly suggest use of recorded delivery please include original invoice. Please note all damages to any products on return will be your responsibility.
If a product is found to be faulty, SILKFLOW LTD must be notified immediately via email [email protected]. Once deemed faulty by SILKFLOW LTD a replacement or full refund, including postage (only if proof of postage is provided) will be issued.
For your guidance we strongly suggest use of recorded delivery please include copy invoice. Please note all damages to any products on return will be your responsibility.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
Registered office 31 Dashwood Avenue,High Wycombe,Bucks HP12 3DZ Company No. 8542014
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